Per this Legal Announcement as herewith duly provided to all Customers, the following B2B Sales Contract Schedules have been amended per versions of 1 October 2022, including also other minor edits for your ease of use and transparency as follows:
i) as Free of Charge payment method reference is made to any bank transfers for any Customers at all Leaseweb Sales Entities meaning that no surcharges will be applicable to bank transfer payment method (Clause 10 Sales Terms and Conditions)
ii) the Confidentiality Clause has been improved for the benefit of the Customer at all Leaseweb Sales Entities enhancing the scope of confidentiality (Clause 24 Sales Terms and Conditions)
iii ) newly launched Object Storage Services are included in the Services Specifications as new product for our Leaseweb Netherlands Sales Entity (Clause 30 Services Specifications)
Any amendments included in the B2B Sales Contract Schedules of each separate Leaseweb Sales Entities will be applicable to all Customers taking into account the required notice period of fourteen (14) days in advance for being automatically effective to all (existing and new) Sales Contracts.
This Legal Announcement and Sales Contract Schedules including these amendments are made available for all Leaseweb Sales Entities as herewith notified and listed on this website.
To use our products or services, you must first enter into a contract with the relevant Leaseweb entity. The contract documentation generally consists of Sales Terms and Conditions, Policies, the Services Specifications, and the Support and Service Levels.
Sales Term and Conditions
The Sales Term and Conditions shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.
Acceptable Use Policy
Leaseweb aims to promote a high level of responsible behavior in connection with the use of its Products and Services. For this purpose, Leaseweb has created the Acceptable Use Policy.
The Services Specifications shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.
Support and Service Levels
The Support and Service Levels shall apply to all quotations and (web) orders related to the provision of services and/or products by Leaseweb.
The Leaseweb Support and Service Levels set forth the performance metrics such as service levels, response times, service windows and availability of services provided by Leaseweb. In addition, this Support and Service Levels defines the service credits that a Leaseweb customer may be eligible to, in case Leaseweb does not meet the agreed performance metrics.
You can download the latest versions of the contract documentation for each of these sales entities below.
Leaseweb Netherlands B.V. - The Netherlands
Leaseweb UK LTD. - United Kingdom
Leaseweb Australia PTY. LTD. – Australia
Please note with respect to COVID-19: The Customer could have reasonable knowledge and awareness with respect to the COVID-19 events at the moment of requesting Leaseweb to submit a Quotation and/or Order for Services and/or entering into this Sales Contract: therefore Force Majeure is not applicable to this Sales Contract and Customer cannot claim any rights under Force Majeure with respect to the COVID-19 event and remains fully obligated to perform all of its obligations of the Sales Contract, including payment.